Guided problem-solving
Tuesday, December 19th, 2006
I created this seven panel brochure- which explains a seven step process- for the Mediation Center as part of their Life Skills class, a three month course that helps families address communication issues. The empty speech bubbles are meant to encourage class participants to add their own questions and ideas. The brochure is handed out with colored pencils, wihch promotes engagement and ownership of the notes. Ideally, the brochure will have ‘fridge-time’ when it hangs visible and useful in the household.

The staff at the Mediation Center here in Asheville use a ‘Moving Targets’ graphic template to facilitate a discussion about the role of mediators and trainers in their organization. The walls weren’t suitable for hanging paper and writing, so we used the table top. After everyone had had a chance to jot down their ideas, we reviewed the comments together and discussed why things ended up where they did.